Support

Enter it wrong five times and "Forgot your PIN?" appears — use the recovery code from the email you sent yourself, then choose a new PIN. Full details in the section above. No recovery code? Email us and we'll help.

No. The button only accepts your recovery code, which exists in exactly one place: the email in your inbox. Without it, Parent Mode stays locked, and wrong guesses don't reveal anything.

Generate a new recovery code any time from Parent Mode → Tools → Support → PIN recovery — each new code replaces the previous one. To change the PIN itself, use the recovery flow, or email us for other options.

After setup, tapping Start the free 24 hours opens the whole app for a day, once per device, with no card and nothing to cancel. After that, Taco's Daily 5 stays free: five questions a day, with Parent Mode's overview, focus areas and mistakes. For everything else, choose a plan: the Exam Year Pass (£99.99, 12 months, doesn't auto-renew), Monthly (£16.99 a month, with a 7-day free trial) or Family (£149.99 for 12 months, or £24.99 a month with a 7-day free trial). Billing is handled entirely by the App Store: manage or cancel in Settings → your Apple ID → Subscriptions, and request refunds at reportaproblem.apple.com. Details are in our terms, and prices on the pricing section.

Use Parent Mode → Tools → Data & Backup to create a backup file, transfer it to the new device (AirDrop or Files), then restore it from the same screen.

Brilliant — that helps everyone. Your child taps Report Question (it's on every question and every review screen) and picks what's wrong. The reports collect in Parent Mode, and when there are reports waiting you'll see a card on your Parent Overview — one tap opens a pre-written email to us with the question IDs. Nothing is sent automatically (the app never phones home), no personal details are included, and we fix confirmed problems in the next update.

Parent Mode → Tools → Reminders lets you change times, switch reminders off, or turn on Holiday Mode — which pauses nudges and protects your child's streak while you're away.

85 short lessons — 30 Maths, 22 English, 15 Verbal Reasoning and 18 Non-Verbal Reasoning — that teach a topic before your child practises it. Each one takes about five minutes: a warm-up question, the idea explained with a picture and a worked example, a couple to try with Taco's help, and a quick check. A finished lesson comes back the next day as a short revisit. Lessons are on Home, in a Learn it first link before a mission, inside Master a Skill and in the lesson library; Parent Mode shows which are done and how the recap checks went.

Yes. Maths and Verbal Reasoning quizzes and mocks have a squared-paper notepad — a button at the top of the question opens it full screen, with the question kept along the top, and your child draws their working with a finger. Tapping Done hides it again without losing a thing. It's just as useful for letter codes and alphabet positions as it is for long multiplication. Each new question starts on a fresh page.

Real-format, timed tests of 20–50 questions in any subject. Like a real paper, your child can skip a question and come back to it, move back and forth, and open an overview grid showing which questions are answered, blank or flagged. A Before you hand in check lists anything still blank or flagged. Taco's help is always off during mocks, so scores are honest.

Afterwards, Review Answers shows the correct answer and a How it works explanation for every question. The results screen shows how each topic went, weakest first, and how the score compares with their last mock in that subject, and Fix My Mistakes turns the questions they missed into a short practice of up to 10. You also get per-subject best and average scores, a full per-question report for every attempt, and a readiness trend once there's enough evidence.

Yes — every single one. Every active question carries two hints, a worked example on a different problem, and the key skill being tested, so a child who taps "Give me a clue" is never met with an empty screen. It's enforced automatically: if a question were ever added without coaching, our build would fail. See how the hints work →

No. Answering a question earns 1 XP for effort, but right answers earn 6–13× more (scaled by difficulty, plus a no-hints bonus). Beating a question they got wrong earlier pays the full bonus — that's learning — while re-answering ones they already got right pays nothing. Mocks scale with length and accuracy. The full table is in the parent guide.

They can pick one of six colour themes for their screens, and earn XP for things in Taco's cage and new looks for Taco in Taco's Corner. Each child's choices are their own. There's nothing to buy inside the child's app; everything is earned with practice.